Thank you for shopping at The Darling Academy. Because our products are digital goods delivered instantly via internet download, we operate under a strict No Returns & No Refunds policy.
Please review the details of our policy below:
Digital Delivery and Final Sale
- Immediate Access: All purchases of e-books and downloadable digital products are processed and delivered immediately upon checkout.
- Final Sale: Once a download link is generated or the product is accessed, the sale is considered final. We cannot accept returns, exchanges, or cancellations for digital goods.
Google Merchant Center Compliance
This policy is explicitly structured to comply with global digital consumer laws and Google Merchant Center’s requirements for all digital downloads (including current e-books and any future downloadable products added to our catalogue).
Exceptions and Technical Assistance
While all sales are final, we want to ensure you have a seamless experience. We will accommodate exceptions under the following strict conditions:
- Defective Files: If a downloaded file is corrupted, incomplete, or technically defective, please contact us within 14 days of purchase. We will replace the file at no additional cost.
- Duplicate Purchases: If you accidentally purchase the exact same digital product twice, contact support with your order numbers for a refund on the duplicate purchase.
Contact Us
If you experience any technical issues accessing or downloading your product, please contact us:
- Email: [email protected]